Terms of Service

Last updated: December 20, 2025

1. Agreement to Terms

By accessing or using Sidequery ("Service"), operated by Sidequery Corporation ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of Service

Sidequery is an AI-powered data assistant that integrates with Slack and other platforms. The Service allows you to query connected data sources using natural language, receive SQL-generated answers, and visualize results. Additional features include MCP server integration for AI assistants like ChatGPT and Claude.

3. Account and Access

To use the Service, you must connect via an authorized Slack workspace or other supported platform. You are responsible for maintaining the security of your account credentials and connected data source credentials. We encourage you to report any suspected unauthorized access.

4. Slack Integration

The Service integrates with Slack via OAuth 2.0. By installing Sidequery to your Slack workspace, you authorize us to access certain workspace data as specified during the OAuth consent flow. You acknowledge that:

  • Workspace administrators may need to approve the app installation depending on your workspace settings
  • The app requires specific OAuth scopes to function; removing these permissions will affect functionality
  • You or your workspace administrator can uninstall the app at any time from Slack's app management settings
  • If the user who installed the app leaves the workspace or becomes a guest, the app may be automatically uninstalled by Slack
  • We are not responsible for Slack's availability, policies, or changes to their platform that may affect the Service

Our use of information received from Slack APIs adheres to Slack's API Terms of Service. Sidequery is an independent product and is not affiliated with, endorsed by, or sponsored by Slack Technologies, LLC.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable laws
  • Attempt to gain unauthorized access to the Service or its related systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or attempt to extract source code from the Service
  • Use the Service to process data you do not have rights to access
  • Circumvent usage limits or billing mechanisms
  • Share account access with unauthorized users

6. Data Source Connections

You may connect the Service to third-party data sources including Google Drive, Snowflake, BigQuery, Postgres, ClickHouse, and others. You represent that you have the necessary rights and permissions to access and query the data in these sources. We are not responsible for the availability, accuracy, or security of third-party data sources.

7. Pricing and Payment

The Service offers a free tier with up to 20 questions per month. Paid plans are available for teams with higher volume needs. Pricing is subject to change with 30 days notice. Paid subscriptions are billed in advance and are non-refundable except as required by law.

8. Intellectual Property

The Service, including its design, features, and underlying technology, is owned by Sidequery Corporation and protected by intellectual property laws. You retain ownership of your data and any queries you create. We do not claim ownership of your data or query results.

9. AI-Generated Content and SQL Execution

The Service uses artificial intelligence to interpret questions and generate SQL queries that execute against your connected data sources. You acknowledge and agree that:

  • AI-generated SQL may contain errors, produce incorrect results, or behave unexpectedly
  • You are solely responsible for reviewing generated queries before execution when the Service provides that option
  • You are solely responsible for validating query results before making any business, financial, or operational decisions
  • We are not liable for any data loss, data corruption, incorrect analysis, or business decisions resulting from AI-generated queries or outputs
  • The Service should not be used as the sole basis for decisions involving legal, medical, financial, or safety-critical matters

We strongly recommend connecting the Service to read-only database replicas or users with read-only permissions where possible.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to factors beyond our control. We reserve the right to modify, suspend, or discontinue features with reasonable notice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIDEQUERY INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

13. Indemnification

You agree to indemnify and hold harmless Sidequery Corporation from any claims, damages, or expenses arising from your use of the Service, violation of these terms, or infringement of any third-party rights.

14. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access for violation of these terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will remain in effect.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or through the Service. Continued use after changes constitutes acceptance of the updated terms.

16. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

17. Dispute Resolution and Arbitration

Informal Resolution: Before initiating formal dispute resolution, you agree to contact us at [email protected] and attempt to resolve any dispute informally for at least 30 days.

Binding Arbitration: If informal resolution is unsuccessful, any dispute arising from these terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Delaware or, at your election, via telephone or video conference. The arbitrator's decision shall be final and binding.

Class Action Waiver: YOU AGREE THAT ANY DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in class actions or class-wide arbitration.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access. Small claims court actions are also permitted where eligible.

18. Contact

For questions about these terms, contact us at [email protected].